Refund Policy
Last updated: August 2026
One free month of Premium before any payment
Premium is free for one month on new accounts. You can try every Premium feature, with no card and no commitment, before paying anything.
Waiver of the right of withdrawal
When you subscribe, you expressly request immediate access to the Premium features and acknowledge that you lose your 14-day right of withdrawal as soon as the subscription is activated (French Consumer Code, art. L221-25 and L221-28 13°). This is collected through a checkbox before payment and stored as proof. Any refund request made within 14 days of your first payment is refunded pro rata for the unused period. Beyond this 14-day pro rata refund, no refund is due on withdrawal grounds, since the service was tried free for one month and then supplied immediately at your request.
Cancel at any time
You can cancel at any time, free of charge and without giving a reason, from your account settings. Premium access stays active until the end of the period already paid, then your account simply returns to the free version. No further payment is taken after cancellation.
When we do refund
We refund in full in the event of a billing error, a double charge, a charge taken after cancellation, or a technical failure preventing us from providing Premium for a significant period.
How to contact us
Write to contact@dispola.app from your account email address, stating the plan concerned. We reply directly and review every specific situation in good faith.
Processing time
When a refund is granted, it is issued to the original payment method through Stripe. The credit usually appears within 3 to 10 business days depending on your bank.
Your legal rights
This policy does not limit the rights granted to you by law as a consumer, including the statutory guarantee of conformity. Contact: contact@dispola.app